National AIDS Resource Center

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Wegen AIDS Talkline Quarterly Callers Data - January - December 2011

From January to March 31, 2009 the Talkline received 718,895 calls of which 272,787 (37.9%) are answered. More than 60% of the calls are not answered due to less number of counselors to manage the high volume of incoming calls and calls registered outside the working hours. Among the served callers, 85.2% were male and 14.8% female. In terms of marital status, 92.5% were never married and 7% married. Most of the callers (88.6%) used mobile phones and the remaining 10.8% used landlines to call 952.

Callers by Gender

Jan-Mar 11 Apr-Jun 11 Jul-Sep 11 Oct-Dec 11
Male 79.8% 77.8% 78.0% 19.6%
Female 20.1% 22.1% 22.0% 80.4%
Unkown 0.1% 0.1% 0.1% 0.1%





Callers by Age
15 years 4.9% 5.3% 6.0% 5.4%
15-19 years 35.0% 37.5% 35.1% 37.8%
20-29 years 54.1% 51.1% 52.5% 50.9%
30-39 Years 4.0% 4.0% 4.4% 3.9%
40+ years 1.0% 1.1% 1.2% 1.1%
Unknown 1.0% 0.9% 1.0% 0.9%

Callers by Marital Status
Never Married 92.1% 91.8% 91.6% 92.1%
Married 6.2% 6.5% 6.7% 6.2%
Widowed 0.1% 0.1% 0.1% 0.1%
Divorced 0.2% 0.2% 0.2% 0.2%
Separated 0.1% 0.2% 0.1% 0.1%
Unknown 1.3% 1.2% 1.3%

1.3%






Callers by HIV Status
Negative 48.7% 54.3% 49.4% 52.9%
Positive 7.0% 7.6% 7.1% 6.4%
Not tested 34.1% 28.1% 33.4% 30.1%
Unknown 10.2% 10.0% 10.1% 10.5%

Callers by Call Type
Information 86.7% 85.3% 85.5% 86.5%
Counseling 6.5% 8.1% 7.6% 7.1%
Referal 0.6% 0.7% 0.9% 0.8%
Others (aborted, prank, others) 6.2% 5.9% 6.0% 5.6%

Calls by Phone Type
Landline 1.5% 0.9% 0.7% 0.6%
Mobile 97.7% 98.4% 98.5% 98.6%
Unknown 0.8% 0.7% 0.8% 0.8%
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